By accessing or using the Service Lead Pro Platform (“Platform”), you agree to be bound by these Terms and Conditions (“Terms”). If you are acting on behalf of a business, you confirm you have the authority to bind that business and accept personal responsibility for compliance with these Terms.
Use of the Platform constitutes your acceptance of these Terms. Professionals must agree to these Terms upon logging into the Platform. Continued use after any updates to the Terms will constitute your acceptance of the revised Terms.
You may access the Platform through various third-party websites not owned or controlled by Service Lead Pro. By proceeding through any of these affiliated websites or platforms, you may be required to check an “I Agree” box, and you are still deemed to have agreed to these Terms.
Our Terms and Conditions are also shared with customers via payment links and other communication methods. By making payment through any channel linked to Service Lead Pro, you acknowledge and accept that you are bound by these Terms, even if your booking originated from a third-party site or affiliate partner.
Service Lead Pro is a digital marketplace connecting customers with independent cleaning professionals (“Professionals”). We do not:
Professionals are independent contractors—not agents or employees of Service Lead Pro. Service Lead Pro’s role is limited to facilitating introductions, bookings, payment processing and dispute resolution between Customers and independent Professionals. Except where required by law, Service Lead Pro is not a party to the contract for cleaning services, which is entered into directly between the Customer and the Professional.
The Platform is provided “as-is” without express or implied warranties.
Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law (ACL).
Where required by the ACL, customers may be entitled to remedies including, but not limited to:
Where the ACL permits, Service Lead Pro may elect to provide one or more of these remedies in accordance with the ACL.
All users must:
| Violation | Administration charge |
|---|---|
| Off-platform payment attempts | $100 + actual damages per breach |
| False reviews or impersonation | $50 per breach |
| Harassment or threats | Immediate account suspension |
| Sharing private contact info | $50 per breach |
| Circumventing service fees | Up to 100% of avoided fee |
| Repeated violations | Permanent suspension or permanent removal from the Platform. |
Reviews must be based on genuine experience. We may remove defamatory, false, or offensive content.
Service Lead Pro aims to ensure that all reviews, ratings, testimonials and business statistics displayed on the Platform are accurate and based on genuine customer feedback, verified third-party sources or internal business records available at the relevant time.
Reviews, ratings and statistical information may change over time as new information becomes available or as our records are updated. Where an error is identified, we will take reasonable steps to correct it promptly.
A $50 non-refundable deposit is required to secure a booking. It is credited toward the final service fee.
Customer payments are securely processed and held in a segregated company account for the purpose of protecting customer and professional interests, though this is not a licensed trust or escrow account.
Funds are released:
Fees compensate time, effort, and labour—not perfect outcomes. Refunds are subject to clear breaches.
We may withhold payments where reasonably necessary to investigate customer complaints, recover administrative charges, or address breaches of these Terms.
Professionals (“Partners”) receive job offers that display the total payout they will receive, typically between 50% to 70% of the total amount paid by the client.
Service Lead Pro collects full payment from the client on behalf of the Partner and holds it in a segregated company account until the job is marked as complete.
Once the job is completed, the Platform automatically generates a paid invoice in the Partner’s name and under their ABN, and sends it to the client. This invoice reflects the full amount paid by the client.
If the Partner is registered for GST, the job offer includes GST, and the Partner is solely responsible for managing and remitting their GST obligations to the ATO.
Service Lead Pro does not collect or remit GST on the Partner’s behalf and is not responsible for the Partner’s tax compliance.
Client Notice: If you require a GST invoice, please ensure that your assigned Partner is GST-registered. Invoices from non-GST-registered Partners will not include GST.
At payout, Partners receive a remittance summary detailing:
Customers must:
Professionals must:
Professionals must not:
Unless specifically agreed to in writing before the booking, the following services are excluded from the standard cleaning scope:
| Violation | Performance Adjustments |
|---|---|
| No-show without notice | $100 deduction per occurrence |
| Late arrival (over 1 hour) | $50 deduction per occurrence |
| Failure to complete re-clean in 48h | $100 deduction + partial refund to client |
Failure to respond to re-quotes within 30 minutes results in full charges.
Service Lead Pro may cancel bookings due to:
In such cases, we may:
Service Lead Pro is committed to customer satisfaction and offers a 7-Day Re-clean Policy as a goodwill remedy (see Clause 4.4). One (1) free re-clean may be provided for eligible service issues, subject to the following conditions.
To qualify for a re-clean, all the following conditions must be met:
Key Pickup for Re-clean: Keys may be collected within 5 km of the service property for re-cleans only.
All users (Clients and Partners) must contact Service Lead Pro first at info@serviceleadpro.com.au to raise any concerns about payments, services, or billing issues before initiating a chargeback or bank dispute. We aim to resolve all concerns quickly and fairly.
A chargeback is a transaction reversal initiated by a customer through their bank or card issuer, claiming the charge was unauthorised or disputing the service provided.
If a chargeback is initiated without contacting us first or is found to be fraudulent or unjustified, Service Lead Pro reserves the right to:
Where a chargeback is found to be unjustified or fraudulent:
If the chargeback results in a financial loss to Service Lead Pro or to any of our Partners:
If a Partner is found to have contributed to a chargeback through a breach of service standards (e.g., no-show, incomplete job, misconduct), Service Lead Pro reserves the right to:
Service Lead Pro cooperates with Australian banks, credit institutions, and payment gateways in full compliance with the ePayments Code and Australian Consumer Law. We take reasonable steps to protect both Clients and Professionals from payment fraud, while maintaining fairness and accountability.
Photos/videos may be captured before and after the job for quality and dispute management.
Professionals agree to:
Accounts may be suspended or terminated with 7 days’ notice for non-fraud issues or immediately for serious breaches.
Professionals may cancel an accepted booking without administrative charge where:
All terminations may be appealed within 14 days of notification.
All complaints or disputes must first be submitted in writing to: info@serviceleadpro.com.au. We aim to resolve all issues fairly and promptly.
If a dispute cannot be resolved through our internal complaints process, the parties are encouraged to participate in mediation through the Queensland Law Society or another mutually agreed independent mediator before commencing legal proceedings, where appropriate.
Nothing in this clause excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or any other applicable law. Either party may commence proceedings in a court or tribunal of competent jurisdiction where permitted by law.
Group or coordinated claims (including class actions or mass arbitration filings) will incur a $500 administrative fee per participant, unless: the individual claim is under $250 AUD, or the claimant demonstrates financial hardship and receives a fee waiver.
All Professionals, Partners, and businesses using the Service Lead Pro Platform (“you”) agree to indemnify, defend, and hold harmless Service Lead Pro, its directors, officers, employees, affiliates, and contractors (“we”, “us”, “our”) from and against any and all losses, damages, claims, liabilities, costs, expenses, or demands (including reasonable legal and professional fees) arising directly or indirectly from your actions or omissions while using the Platform.
This indemnity applies, without limitation, to any claim or loss arising from:
If a claim is made against Service Lead Pro that falls under this indemnity:
This indemnification obligation:
This indemnity is in addition to, and does not limit, any other rights or remedies available to Service Lead Pro under law, equity, or contract. Where the Australian Consumer Law applies, this indemnity operates only to the extent permitted by law and does not exclude, restrict, or modify any consumer guarantees or statutory rights.
All branding, content, and systems are owned by Service Lead Pro. Users grant a license to use uploaded content for business purposes.
Service Lead Pro is committed to protecting your personal information and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) when collecting, storing, using, or disclosing personal data.
By using the Platform, you consent to Service Lead Pro collecting information that may include (but is not limited to):
We collect and use personal data for the following purposes:
We may share personal information:
We do not sell your personal data to advertisers or unrelated third parties.
You have the right to:
To exercise these rights, contact us at: info@serviceleadpro.com.au
We may use cookies and similar technologies to:
Users can control cookie preferences via browser settings but disabling cookies may affect platform functionality.
Our Platform may include links to external websites or services not owned or controlled by Service Lead Pro. We are not responsible for the privacy practices or content of these third parties. Users are encouraged to review the privacy policies of any external websites they visit.
We reserve the right to update our Privacy Policy from time to time. If changes materially affect your rights or the way we process personal data, we will notify users via email or Platform notification. Continued use of the Platform after such updates constitutes acceptance of the revised Privacy Policy.
We may modify these Terms with 7 days’ notice posted on the Platform. Continued use after that time implies acceptance.
No party is liable for delays caused by:
To the maximum extent permitted by law, Service Lead Pro (including its directors, officers, employees, contractors, and affiliates) will not be liable for any direct, indirect, incidental, special, punitive, exemplary, or consequential damages, loss of profits, loss of opportunity, or any other damages or losses arising out of or in connection with your use of the Platform, services booked through the Platform, or your inability to use the Platform.
To the maximum extent permitted by law, and except where liability cannot lawfully be excluded or limited under the Australian Consumer Law or any other applicable law, Service Lead Pro’s total aggregate liability arising out of or in connection with a particular booking or use of the Platform (whether in contract, tort, negligence, statute or otherwise) will not exceed the total amount paid by the customer for the relevant booking.
Service Lead Pro is a marketplace platform and does not directly provide cleaning services. As such, we are not responsible for:
All liability for service quality, damages, insurance coverage, and GST compliance remains with the Partner who accepted and performed the job.
We do not guarantee that the Platform will be free from interruptions, delays, errors, or defects. We do not guarantee that all features will function perfectly across all devices or browsers.
Nothing in these Terms is intended to exclude, restrict, or modify any rights you may have under the Australian Consumer Law, including your rights to:
Where permitted, we limit our liability for a breach of a non-excludable consumer guarantee to either: supplying the services again; or paying the cost of having the services supplied again.
To the fullest extent permitted by law, we are not liable for:
We do not guarantee uninterrupted service or satisfaction of expectations. All Platform use is at your own risk.
Cost Comparison Pty Ltd
ABN: 60 655 338 284
Email: info@serviceleadpro.com.au
Address: 1/16 McDougall St, Milton QLD 4064
If any provision of these Terms is found by a court or tribunal of competent jurisdiction to be invalid, illegal or unenforceable, that provision will be severed to the extent necessary, and the remaining provisions will continue in full force and effect.
These Terms, together with our Privacy Policy and any written quotation or booking confirmation, constitute the entire agreement between the parties in relation to the Platform and supersede any prior discussions or representations, except where otherwise required by law.
These Terms are governed by the laws of Queensland, Australia. The parties submit to the non-exclusive jurisdiction of the courts and tribunals of Queensland.